El Cuidado humanizado y satisfacción laboral: Un análisis multidimensional en una unidad de cirugía en Veracruz
DOI:
https://doi.org/10.58299/cisa.v8i1.131Keywords:
humanized care, nursing, job satisfactionAbstract
Research Problem: High job demands and the loss of the human dimension in patient care. General Objective: To analyze job satisfaction in nursing and humanized care in surgical patients, evaluating its structural and interpersonal dimensions according to role and age. Research Classification: quantitative with a non-experimental design; correlational in scope, according to the data collection method: observational and cross-sectional. Population and Sample: 30 nurses and 30 patients from a secondary-level hospital in Veracruz. Research Instruments: S10/12 Job Satisfaction Questionnaire and the PCHE-III Humanized Care Behaviors in Nursing. Validation of Research Instruments: Both instruments have been validated in similar populations, with α values of 0.89 and 0.91. Data Analysis: Descriptive statistics and matrix analysis using comparative location quotient (Qij) were employed. Results: Nursing staff showed high satisfaction with production goals, but dissatisfaction with the physical environment and supervision; Patients perceived respect and pain management positively, but communication and responsiveness to their calls negatively. Conclusions: Deficiencies in the work environment continue to affect the relational dimension; optimizing physical and organizational conditions can strengthen humanized care.
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